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e-Statements

Fast. Secure. Convenient. Environmentally Friendly – and Rewarding!

When you enroll in e-Statements through Internet Banking you will be able to receive, view, save and print your bank statements online. Experience the convenience of e-Statements by logging into Internet Banking and enrolling today! Once you are enrolled in e-Statements for 90 days, you will receive a $10 deposit into your account – just our way of saying “thank you” for going green!

Benefits

  • Fast – Access your e-Statement faster than waiting for your paper statement to arrive by mail.
  • Convenient – e-Statements are stored online for access at your convenience.
  • Secure – Securely log in to enroll. You’ll receive an e-Statement Notification email each month, 24 hours before your bank statement is ready to view.
  • Environmentally Friendly – e-Statements can eliminate over 16 pounds of paper a year!

How to Enroll in e-Statements

Current Internet Banking Customers

  • Log in to Internet Banking. Then, access e-Statement enrollment by clicking on “Services” from the menu, then “Enroll in E-Statements”
  • Check the boxes beside the accounts you would like to enroll and click “Submit”. You may enroll any checking or savings account.
  • Click on “Services” and “Change Info” to update your email address if necessary.
  • Welcome to e-Statements! It’s that easy!

New Internet Banking Customers

  • If you are a not an Internet Banking customer, please complete the Internet Banking enrollment process here, then see the steps above for enrolling in e-Statements.

e-Statement Q & A

An Electronic Statement (“e-Statement”) allows Springfield State Bank Internet Banking customers the ability to view an electronic version of their statement and checks instead of receiving a paper statement in the mail. It is a faster and more environmentally friendly alternative to receiving a traditional paper statement. It is also more secure, since you have to securely log in to view your statements as opposed to your statement waiting by the highway in your mailbox! By signing up for e-Statements you can help protect your identity by reducing the possibility of your statement being lost or stolen in the mail.

Q Will I continue to receive a paper statement in the mail?

A No. By choosing e-Statements this discontinues the process of Springfield State Bank providing you with a monthly paper statement via regular mail.

Q Is my e-Statement information safe?

A Our customer’s privacy and security is a priority at Springfield State Bank. Your e-Statement is stored on a secure server and delivered to your browser using 128-bit encryption. It is protected by your password, which we trust you to keep secure.

 

Q Is there a fee for e-Statements?

A No, e-Statements are offered at no charge to Springfield State Bank customers.

 

Q What type of accounts are eligible for e-Statements?

A Checking and Savings accounts are eligible for e-Statements. If you have a combined statement ALL of your accounts on the combined statement will be available for electronic viewing on your e-Statement.

 

Q When will I be able to access my first e-Statement?

A Choosing e-Statements is effective immediately. The very next statement you are scheduled to receive will be delivered via this method. When your new e-Statement is ready to view, you will receive an email notification one business day before it is available. Then you can log in and view, print and save your statements as you wish. Your statements will be available for 36 months.

 

Q Can I have my e-Statement notification sent to more than one email address?

A At this time your e-Statement notification can only be sent to ONE email address.

 

Q What if I change my email address?

A You can update your email address by logging into Internet Banking, select “Services” then select “Change Info” and update your email address. Or, contact a Springfield State Bank representative for assistance.

 

Q Who should I contact if I don’t receive my e-Statement notification or if I have forgotten my User ID?

A Please call any member of our Springfield State Bank Team Monday-Friday at 859-336-3939

 

Q Who should I contact if I have forgotten my password?

A By clicking on the “Forgot Password” button on the log-in page, your password will be delivered to your email address within minutes. You may also call the bank for assistance.

 

Q How long will I have access to my e-Statements?

A Your e-Statements will be available for viewing for 36 months. You may also print or save your e-Statements on your computer so that they will be available for viewing for a longer period of time.

 

Q What if I would like to resume receiving paper statements?

A You may resume receiving paper statements by logging in to Internet Banking, select “Services” then “Enroll in Estatements” and uncheck the box next to the accounts you wish to un-enroll. You must remain enrolled in e-Statements for 90 days to receive the $10 reward.

Q What do I need to view my statement online?

A A PDF Viewer such as Adobe Acrobat Reader installed on your computer.

Get Adobe Acrobat Reader